Frequently Asked Questions FAQs

How can I track my package?

To track your package, simply open the shipping confirmation email and check your tracking number. The site provides package tracking at the bottom of the home page. You insert the tracking number of the package.

tracking tool

The products are delivered to the delivery address indicated at the time of the order and at the time indicated. This time does not take into account the time needed to prepare the order. When the delivery requires an appointment to be made with the customer. When the Customer orders several products at the same time, these may have different delivery times, which will be sent according to the following methods: tracked parcel. You can track your package using the number indicated on your invoice.

Delivery time?

The delivery time differs depending on the item, which can sometimes be manufactured and sold to order. The delivery time varies between 5 and 8 working days.

Are the payments secure ?

Payments on the site are 100% secure. The security of your transactions is assured because :

All the information you enter is encrypted with protocol 2. SSL (Secure Socket Laye.

Your bank details are transmitted directly to the bank without being stored at Elo Cosmetics.

The 3D Secure protocol requires you to enter a password during payment that allows your bank to identify you.

Elo Cosmetics has therefore chosen THE most reliable solution for your Internet payments, a solution offered by the most solid French banks.

 

Means of security

The secure online payment by credit card is made by our payment provider. The information transmitted is encrypted according to the rules of the art and cannot be read during transport on the network. Once the payment is initiated by the Customer, the transaction is immediately debited after verification of the information. In accordance with Article L. 132-2 of the French Monetary and Financial Code, the commitment to pay given by card is irrevocable.

 

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The withdrawal period: in plain text


To keep the withdrawal period simple, gives the right to "change your mind" about obtaining the article. To exercise his right of withdrawal, he need not provide any justification for his change of decision and he will not have to pay any penalties, except for the cost of return. Thus, you have 14 days from delivery to exercise your right of withdrawal, return the product (at your expense) and be reimbursed for its purchase, without having to provide any justification.

means of retraction


You have a period of fourteen clear days from the date of delivery to exercise your right of withdrawal without having to justify the reasons or pay penalties, except, where appropriate, the cost of return.